1-day Mastery in Customer Service @Kuching

Description

Customer Service is an attitude, it is not a department only;

It represents your company's reputation also.


Looking for customer service training in Kuching?

Find us! 082-285777.



OPEN TO

  • PUBLIC

Especially to those who are involve in customer service line and event management line.

  • IN-HOUSE

Programme Outline

MODULE 1 : Personal Transformation
MODULE 2 : Effective Communication
MODULE 3 : Front Line Service Segment
MODULE 4 : Teamwork and Relationship with Colleagues
MODULE 5 : Online / Tele-Communication Service


At the end of the programme, participants are able to

Understand the main principles in customer service
Give what customers want
Handle difficult customer and complaints
Develop a positive attitude towards others
Understand the importance of working as a team for customer service excellence
Improve their verbal courtesy skills
Develop an action plan to provide excellent customer service


About Trainer

HE is graduated from, SAITO College Diploma in Graphic Design, The University Of Bolton from United Kingdom with a Hos Degree in Business Administration and Executive Master in Professional M.I.C.E (Meetings, Incentives, Conferences & Exhibitions).

He is privileged to have collaborate with people at all levels from the federal and state government agencies, multinational companies in various industries and NGOs. He had vast of international marketing experience for 18 years in various companies like StarHub Singapore, AACA aviation (GLC) of MOF and SAITO-Net Japan. He has conducted many types of events, conferences & exhibitions either national or international. He has been specialized in Events Management Training and Customer Service Training.

As an acknowledgment and in recognition of his work and contribution to the growth of Sarawak’s M.I.C.E industry, he was awarded by the Sarawak State Government as ‘Anak Sarawak Appreciation Award’ vide the state-established arm, the Sarawak Convention Bureau (SCB) in 2011.


CURIOUS who is HE?

If you are interested to know more about the programme and the trainer, please drop a message to starry@fame.edu.my or call to us today!






Wed Oct 18, 2017
9:00 AM - 5:00 PM MYT
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Venue
FAME International Training Sdn Bhd, Brighton Square, Ground Floor & First FLoor, SL32-SL35, L7691, Jalan Song, 93350, Kuching Sarawak.
Tickets
Normal Fee RM1,199.00
Early Bird Fee [Latest by 4 SEPT 2017] RM499.00
Group of 4 [RM699/pax] RM699.00

On sale until Oct 9, 2017, 6:00:00 PM

Venue Address
FAME International Training Sdn Bhd, Brighton Square, Ground Floor & First Floor, SL32-SL35, L7691, Jalan Song, 93350, Kuching Sarawak. Malaysia
Organizer
FAME International Training Sdn Bhd
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